Ultimately, Carell managed to find the good in the character, even if his actions didn't always line up with his intent. "[Michael's] trying his best," Carell went on to explain. "There's a difference between being intolerant and being ignorant. Sometimes intolerance and ignorance go hand in hand, for sure. But I think he was a very earnest and decent human being. He just didn't... get it all the time, you know?"